Last Updated: 27/02/2025
At Game Sight Pro, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free returns and refunds policy to ensure a smooth experience. Please read the details below to understand our process, conditions, and timeframes for returns and refunds.
1. Eligibility for Returns
We accept returns for refunds or exchanges under the following conditions:
✅ Timeframe: You have 30 days from the date of delivery to request a return.
✅ Product Condition: The item must be unused, undamaged, and in its original packaging (including accessories, cases, and cleaning cloths).
✅ Proof of Purchase: A valid order number or proof of purchase is required.
Non-Returnable Items:
❌ Products that have been used, damaged, or altered by the customer.
❌ Clearance, sale, or promotional items (unless faulty).
❌ Gift cards or digital products.
2. How to Initiate a Return
To request a return, follow these simple steps:
Step 1: Contact Us
Email our support team at [email protected] with the subject line “Return Request – [Your Order Number]” and include:
- Your full name
- Order number
- Reason for the return
- Photos (if the product is damaged or defective)
Step 2: Wait for Approval & Instructions
- We will review your request and respond within 2 business days with return instructions, including the return address.
- If the item is defective or incorrect, we will provide a prepaid return shipping label (see Section 5 below).
Step 3: Ship the Product Back
- If approved, return the item using a trackable shipping method.
- Customers are responsible for return shipping costs, unless the item is faulty or we sent the wrong product.
- Ensure the product is securely packaged to prevent damage in transit.
Step 4: Receive Your Refund or Exchange
- Once we receive and inspect your returned item, we will process your refund or exchange within 7-10 business days (see Section 3).
3. Refund Process & Timeframes
After your return is received and inspected:
✅ Approved Returns:
- Refunds will be issued to your original payment method (credit/debit card, PayPal, etc.).
- Refunds may take 3-5 business days to reflect in your account, depending on your bank or payment provider.
❌ Rejected Returns:
- If the item does not meet our return conditions, we will notify you and offer to send the item back at your expense.
Partial Refunds:
- If the item is returned damaged or missing parts (not due to our error), we may offer a partial refund instead of a full refund.
4. Exchanges
We allow product exchanges under the same 30-day return window. If you would like to swap your item for a different model or style:
- Follow the return process above.
- Once we receive your returned item, we will ship the replacement product at no additional cost (excluding international exchanges).
- If the new item has a price difference, we will issue a partial refund or request additional payment.
5. Returns Due to Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, we sincerely apologize. Please contact us within 7 days of delivery, and we will:
✅ Send a replacement at no extra cost.
✅ Cover return shipping fees.
✅ Offer a full refund if preferred.
How to Report a Defective or Wrong Item:
- Email [email protected] with photos of the issue and your order details.
- We will respond within 2 business days with further instructions.
6. Return Shipping Costs & Responsibility
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
- We recommend using a trackable shipping service to avoid lost returns. We are not responsible for lost or undelivered return packages.
7. Cancellations & Order Changes
- Orders can be canceled or modified within 24 hours of purchase.
- After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
8. Contact Us
If you have any questions about our returns and refunds policy, please contact our support team:
📧 Email: [email protected]
📍 Address: 2 Brick Terrace, Penparc, SA431RG, United Kingdom
We appreciate your trust in Game Sight Pro and are committed to making your shopping experience smooth and enjoyable. 🎮👓
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